How Can I Personalise My Product?

If an item is eligible for personalization, there will be the words "Personalized" or "Made-To-Order" located in the product title and/or the product description. You can select your desired personalization to create a unique item.

However, not all products can be personalized. If you have any questions about personalization, you can contact our customer service team through WhatsApp, or email, and we will be happy to assist you.


When Will I Receive My Personalised Item?

Please be aware that our handmade Personalised items are made-to-order, which means that it will take approximately 1-5 working days for your order to be completed and shipped, depending on the level of customisation. Making and Shipping details are specified on the product page. We will keep you updated throughout the process by sending regular email notifications.

Since these designs are customized, we kindly request that you review your personalization details carefully before placing your order to avoid any errors.


Can Any Personalised Items Be Returned?

Because personalized items are made according to your preferences, we regret to inform you that we cannot accept returns of such items unless they are faulty. Personalized items include those with an added engraving, customized charms, customized collection items, or personalized metal lettering. You can find more information about this in our returns policy.

If you have any inquiries, please do not hesitate to contact us through WhatsApp, or email, and our friendly customer service team will be happy to help you.


Is It Possible To Make Changes To My Personalization After Placing An Order?

Once an order with personalisation has been placed, it is not possible to make any changes to the personalisation. This is because the process of creating the personalised item begins immediately. Therefore, it is important to double-check the personalisation details before placing the order as there will be no refunds or returns for incorrect personalisation.


Is Personalisation Free?

You have the flexibility to personalize your item based on your budget and preferences.

This customization feature can help to make our products even more perfect, whether you are treating yourself or for someone dear to you.


I Have A Specific Idea On How I Want To Personalised My Item, Can You Do It?

We are always open to new designs and challenges.

If you want a specific charm, look, please feel free to get in touch with our customer service team through WhatsApp, or email, and our team will be pleased to provide you with further guidance.


Can I Get Some Help With Personalisation?

Certainly! Our customer service team is available to assist you from Monday to Sunday, 9am to 6pm through WhatsApp, and email. You can find our contact details. Our team will be delighted to answer any questions you have about our products and provide recommendations on our best-selling collections and pieces.

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