Payment Methods

Urte Paula accepts the following payment methods:

• Debit and Credit Card: Visa, MasterCard, Maestro, American Express.
• Other Secure Payment Processors: Shop Pay, Apple Pay, Google Pay. 
• Urte Paula features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

PayPal

When you place an order with PayPal, you will be redirected to the PayPal website. There you will then need to login with your PayPal username and password. If your order consists of multiple deliveries, your PayPal account will be charged separately for each shipment.

When do you charges your account?

When you place an order, we contacts the bank that issued your credit or debit card to confirm that it is a valid account, and we requests a pre-authorisation (which holds the funds for the full or partial purchase amount). While your order is being processed, the funds pre-authorised by the bank will be unavailable and may display "pending" on your card's online statement.

Once your order is dispatched, your card is charged. If you cancel your order before your card is charged, however, pre-authorisation amounts on your credit card account can take up to 30 days before you can use that credit again. Pre-authorisation amounts on your debit card account can take up to 10 days. Contact your financial institution for more information and specific timeframes.

How long does it take to process my refund?

Depending on your payment method, it can take up to 7 working days for the refund to appear in your account once it has been processed by us.

Credit card are not charged until the order has shipped. For any order cancellations prior to shipping, the amount of authorisation held on you card will be removed within 3 days by your credit card company.

Debit cards are charged when the order is placed. For any order cancellations prior to shipping, the amount of authorisation held on you card will be removed within 3 days by your credit card company.

Debit cards are charged when the order is placed. For any order cancellations prior to shipping, you will automatically be refunded to your account within 5-7 business days. If your order has already shipped and you wish to return it to obtain a refund, please contact us at info@urtepaula.com

Is my personal information safe?

We uses SSL (Secure Socket Layer) industry standard, the highest level of security available today for web-secured applications.